Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.

With more than $3.1 billion in written premium as of 2020, C&F enjoys a financial strength rating of A (Excellent) by A.M. Best.

C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards.

C&F is part of Fairfax Financial Holdings, a global organization with $19.8 billion in revenue.

For moreinformation about Crum & Forster, please visit our website: www.cfins.com .

Travel Insured International, a Crum & Forster Company , is a leader in the travel insurance industry. We measure our success by the outstanding quality of service that we deliver to our customers. By joining our exceptional team of strong leaders and dedicated employees, you'll soon discover how much we value our team members . And how your contributions to the team help drive us to success! We offer a collaborative, engaging, and caring culture - and a flexible workplace program, too!

Summary of Position:

The Account Support Administrator is responsible managing, renewing, and updating licenses within Department of Insurance (DOI) websites and Travel Insureds (TII) systems. This position partners closely with the Account Support Specialist III to perform compliance and regulatory audits and tasks. This position may also provide backup to the Account Support Specialist role and responsibilities.

What you will do:

• Appoints all agent licenses utilizing the Producer One program
• Maintains TII Employees and Agents records on Producer One Program
• Processes, manages, and tracks all company licenses including, Customer Care Unit employees
• Employs knowledge and understanding of compliance and regulatory procedures for respective states to ensure adherence to current licensing directives within the Company; manages implementation of changes of same as identified and approved by senior management
• Answers phone calls as needed in the Account Management queue, exercising sound judgement when responding to and resolving issues
• Processes wholesale account manifests in partnership with Finance to ensure balancing of funds
• Tracks and ensures CE credits for licensed employees are completed and current
• Handles case management within respective queues
• Fills Agent supply orders
• May be asked to perform additional responsibilities as needed and directed by Supervisor
• Embraces Company culture and values

What you will bring to C&F:

Competencies:

• Excellent positive and effective communication skills, verbal and written
• Keen organizational skills, attention to detail, and ability to prioritize
• Demonstrated professionalism
• Outstanding interpersonal skills and willingness to collaborate effectively and respectfully across the organization
• Effective problem solving and decision-making skills
• Flexibility to readily adjust to multiple demands, shifting priorities, and rapid change
• Resourcefulness and perseverance to overcome challenges and achieve goals

Qualifications:

• High School diploma or equivalent
• Fluency with Microsoft Office programs (particularly Word and Excel)
• Thorough knowledge and application of Salesforce
• Working knowledge of current compliance/licensing standards
• Solid understanding Travel Insured Products
• Familiarity with agency/agent commission program and processes

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole familys wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

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